Privacy Policy
Last updated: 19th October, 2026
The Black Truffle Food Concepts Pty Ltd (ABN 98 146 571 379), trading as Black Truffle Catering (“Black Truffle”, “we”, “us” or “our”), respects your privacy. This policy explains how we collect, use, store and disclose personal information when you visit blacktruffle.net.au, order through our online ordering site at blacktruffle.flexcateringhq.com, enquire about our catering services, or work with us.
We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
1. The personal information we collect
The information we collect depends on how you interact with us. It may include:
- Contact details, such as your name, email address, phone number, company or organisation, and job title.
- Account details, such as your login email and order history, if you create an account on our online ordering site.
- Order and event details, such as delivery and venue addresses, delivery instructions, on-site contacts, event dates, guest numbers and the type of occasion.
- Dietary and allergy information about you or your guests (see Section 2).
- Payment and billing details, such as billing addresses, invoicing contacts and payment records. Card details are handled by our payment provider, Fat Zebra (see Section 8).
- Reviews and competition entries, such as your name and review if you enter one of our promotions.
- Communications, including emails, messages and notes from phone calls or meetings with us.
- Website usage information, such as your IP address, browser and device type, pages viewed, how you arrived at our sites and your approximate location.
2. Dietary, allergy and health information
To prepare and serve food safely, we ask you to tell us about dietary requirements, food allergies or intolerances. You can provide these when you place an order on our online ordering site or by email, and we record them against your order.
This is health information and is treated as sensitive information under the Privacy Act. We only collect it with your consent and only use it to plan and deliver your catering safely. It is shared only with the staff and team members involved in preparing, delivering and serving your order or event.
If you give us dietary or allergy information about other people, such as your guests or colleagues, you confirm that they have agreed to you sharing it with us for this purpose.
Our kitchen handles common allergens, so we cannot guarantee any item is free from traces of them. Please see our Terms and Conditions for details.
3. Event photography
We sometimes photograph our food, styling and event setups for use on our website, social media and other marketing. We ask the event organiser for permission before taking photos at an event.
Our photography focuses on the food and the setting, and we take care to avoid showing guests’ faces. Where a guest can be recognised in an image we use, we aim to blur or crop it.
If you’d prefer we didn’t photograph your event, or you or your guests would rather not appear in our marketing, just let us know. If you see an image of yourself in our marketing that you’d like blurred or removed, contact us using the details below and we’ll take care of it.
4. How we collect personal information
We collect personal information:
- Directly from you, when you complete a form on our website, create an account or place an order on our online ordering site, request a quote, email or call us, or speak with us at an event.
- Automatically, through cookies and similar technologies when you use our websites (see Section 6).
- From third parties, such as an event organiser, venue or employer who books catering on your behalf, or a review platform such as Google when you enter one of our promotions.
5. How we use personal information
We use personal information to:
- respond to enquiries and prepare quotes;
- process, prepare and deliver orders and events;
- manage your account and order history;
- issue invoices and process payments, including charging a stored card for future orders where you have agreed to this;
- communicate with you about your order or booking, including confirmations and delivery updates;
- run promotions and competitions;
- improve our websites, menus and services;
- send you news and offers, where you have agreed to receive them (see Section 7);
- show relevant advertising and measure how well it performs (see Section 6); and
- meet our legal obligations, including food safety, tax and record-keeping requirements.
We will not use your personal information for an unrelated purpose without your consent, unless the law allows or requires it.
6. Cookies, analytics and advertising
Our websites use cookies and similar technologies to help them work properly, keep you logged in to your account and understand how visitors use them.
We use Google Analytics and Google Tag Manager to collect information about site usage, such as pages visited, time on site and how visitors found us. This information is used in aggregate to improve our websites and is not used to identify you personally.
We may also use advertising tools such as Google Ads and Meta (Facebook and Instagram) to measure the performance of our advertising and to show our ads to people who have visited our websites. These tools may use cookies to recognise your browser across other websites and apps.
You can control or delete cookies through your browser settings. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, and manage ad preferences through your Google and Meta account settings. Disabling cookies may affect how some parts of our websites work, including online ordering.
7. Marketing communications
If you subscribe to our newsletter or otherwise agree to hear from us, we may send you news, menus and offers. Our newsletter is sent using Mailchimp. We only send marketing messages where you have agreed or where otherwise permitted under the Spam Act 2003 (Cth). Every marketing message includes a simple way to unsubscribe, and you can also contact us at any time to opt out.
If you enter one of our promotions, you agree to your name and review being used for promotional purposes, as set out in the terms of that promotion.
8. Who we share personal information with
We do not sell or rent your personal information. We may share it with trusted third parties who help us run our business, including:
- Flex Catering, which provides our online ordering, account and order management platform;
- Fat Zebra, our payment provider, which securely stores and processes card details in line with the Payment Card Industry Data Security Standard (PCI DSS). We do not store full card details on our own systems;
- Webflow, which hosts our main website;
- Google, which provides our email and file storage, analytics and advertising tools;
- Meta, which provides advertising tools;
- Mailchimp, which sends our newsletter;
- MYOB, which we use for accounting;
- delivery drivers, event staff and suppliers involved in delivering your order or event;
- marketing and website agencies who help us manage our websites, systems and advertising; and
- professional advisers, such as accountants and lawyers.
We may also disclose personal information where required or authorised by law.
These providers may only use your information to deliver services to us and are expected to protect it appropriately.
9. Overseas disclosure
Some of the service providers we use, including Webflow, Google, Meta and Mailchimp, store or process information outside Australia, including in the United States. Where this happens, we take reasonable steps to ensure those providers handle personal information in a way that is consistent with the Australian Privacy Principles.
10. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes password-controlled systems, encryption, firewalls, and restricting access to people who need it.
We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law. When it is no longer needed, we take reasonable steps to securely delete or de-identify it.
No method of transmitting or storing information online is completely secure, so we cannot guarantee the security of information sent to us over the internet. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner in line with the Notifiable Data Breaches scheme.
11. Dealing with us anonymously
You can browse our websites without telling us who you are. If you would like a quote or to place an order, we will need your name and contact details to respond and deliver our services.
12. Accessing and correcting your information
You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. If you have an account on our online ordering site, you can also update your details and stored payment information in your account settings. Otherwise, please contact us using the details below. We will respond within a reasonable time, generally within 30 days. We will not charge you for making a request.
In limited circumstances the law may allow us to refuse access. If so, we will explain why in writing.
13. Links to other websites
Our websites may link to third-party websites and social media platforms. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
14. Complaints
If you have a concern about how we have handled your personal information, please contact us first using the details below. We will acknowledge your complaint and aim to respond within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
15. Changes to this policy
We may update this policy from time to time to reflect changes to our services, our websites or the law. The latest version will always be published on this page, with the date it was last updated.
16. Contact us
For privacy questions, requests or complaints, please contact:
Black Truffle Catering
The Black Truffle Food Concepts Pty Ltd
130 Cromwell Street, Collingwood VIC 3066
Phone: (03) 9419 9290
Email: catering@blacktruffle.net.au